<section><p>We return this error when the HTML code in your button is formatted incorrectly.&nbsp;</p></section><section><p>Compare the HTML code to the hosted button code within your <a href="https://www.paypal.com/buttons/save?" target="_blank">saved buttons</a> to ensure accuracy.&nbsp;</p></section>

Why did customers get the error "PayPal cannot process your payment. Please contact the merchant to solve this issue"?

Products/PayPal Payments Standard

We return this error when the HTML code in your button is formatted
incorrectly. 

Compare the HTML code to the hosted button code within your saved buttons
...

Why did customers get the error "PayPal cannot process your payment. Please contact the merchant to solve this issue"? | PayPal US

Resolution Center

Tax Center

Tax center

Business Help

Technical Help

Message Center

I forgot my password. How do I reset it?

What are the fees for PayPal accounts? 

What is the Resolution Center?

How do I link a bank account to my PayPal account?

How do I link a debit or credit card to my PayPal account?

How do I send money?

Common Issues

For best results, ask a question like “How do I reset my password?”

Help Center

Braintree Support

Business Resources

Community Forum

Contact Us

Developer Resources

Personal Help

Site Status

 Logged out chat is only available for users who can't log in or don’t have a PayPal account. For all other inquiries, log in to message us.

Report a Concern

For Technical Questions:

Dialing Instructions

Tap the call us button below

Customer Service Hours

Enter one-time passcode for quicker service

Call PayPal Customer Service and enter this one-time passcode when prompted.

Call Customer Service

Further information on our complaint handling procedures can be found in our Complaints Process Code (Hungary) which can be found

 Further information on our complaint handling procedures can be found in our Complaints Process Code (Slovak Republic) which can be found

Select the reason for your complaint

PayPal (Europe) S.à r.l. et Cie, S.C.A. is a credit institution (or bank) authorised and supervised by Luxembourg’s financial regulator, the Commission de Surveillance du Secteur Financier (or CSSF). CSSF’s registered office: 283, route d’Arlon, L-1150 Luxembourg. The CSSF maintains a register of the organizations that it regulates at

PayPal is number B00000351 on the register, but you can also look us up on the register by our name. Trade Register Number: R.C.S. Luxembourg B 118 349.

For complaint-specific information, please refer to

Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg, like us. You can contact the CSSF at 283 Route d'Arlon, 1150 Luxembourg, Luxembourg. You may obtain further information regarding the CSSF and how to contact them at:

Directorate General for Economic Inspection of Belgium's Federal Public Service Economy, SMEs and self-employed, which can be contacted at its offices at North Gate III, Koning Albert II-laan 16, 1000 Brussels, Belgium.

For consumers resident of the Czech Republic, the alternative dispute resolution authority regarding disputes with payment services providers is the Financial Arbitrator and the Office of the Financial Arbitrator (www.finarbitr.cz) to the extent and within the scope set forth in Act No. 229/2002 Coll., on Financial Arbitrator, as amended.

Bank of Spain. You can obtain further information about how to contact the Bank of Spain at

The relevant member of the Financial Dispute Resolution Network (“Fin-Net”). You may obtain further information regarding Fin-Net and how to contact the relevant dispute resolution authority at

The Financial and Capital Markets Commission (in Latvian – Finanšu un kapitāla tirgus komisija) (if you are a non-consumer). The Financial and Capital Markets Commission is the authority responsible for the supervision of companies in the financial sector in Latvia, like us. You may obtain further information regarding the Financial and Capital Markets Commission and how to contact them at

The Consumer Rights Protection Center (in Latvian – Patērētāju tiesību aizsardzības centrs) (if you are a consumer). You may obtain further information regarding the Consumer Rights Protection Center and how to contact them at

The Ombudsman of the Finance Latvia Association (in Latvian– Finanšu Nozares Asociācija). You may obtain further information regarding the Ombudsman of the Finance Latvia Association and how to contact them at

The National Authority for Consumer Protection (ANPC) (if you are a consumer and a resident of Romania). You may obtain further information regarding the ANPC and how to contact them at

The National Bank of Romania (BNR) (if you are a resident of Romania). You can contact the BNR at 25 Lipscani Street., District 3, Bucharest, Romania. You may obtain further information regarding the BNR and how to contact them at:

Complaints section of our User Agreement.

European Consumer Center (<b>ECC-Net</b>) which is available to consumers. You may obtain further information regarding the ECC-Net and how to contact them at

Further information regarding additional alternative dispute resolution bodies that you may be able to refer your complaint to can be found in the

or by visiting the EU's Online Dispute Resolution site at

If the outcome of your complaint about our services, after completing the complaint escalation process, isn’t to your satisfaction, you can escalate it by contacting one of the following:

We aim to offer you excellent customer service, but we may not get it right every time. So, if you're dissatisfied with PayPal, please let us know and we'll do our best to fix things quickly and fairly.

We'll aim to respond to your complaint as quickly as possible. It may take up to 15 days for us to respond to payments-related complaints. Other complaints can take up to a month. We’ll send you an acknowledgement within 10 days. If there's any delay in our final response, we'll send you an update on our progress.

Submit a complaint to PayPal

Chat with PayPal Assistant immediately or leave a message for an agent

PayPal for You

Shopping & Rewards

Send & Receive

Manage Your Money

PayPal for Small Business

Accept Payments

Financial Services

Business Operations

Resources

PayPal for Enterprise

Payments

Risk & Operations

Businesses We Serve

Resources

Why did customers get the error "PayPal cannot process your payment. Please contact the merchant to solve this issue"?

More ways we can help