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Dispute management
Disputes happen. We can help you handle them.
Don’t let disputes get you down. We’re here to help resolve issues with customers and help you avoid costly chargebacks. It all starts with a Business account.
Dispute management you can trust
All you need to know in one place
Track and manage all case activity in one dashboard from our Resolution Center.
Convenience for you and your buyers
Buyers can easily let you know about an issue. And it’s simple to submit info for transactions that are eligible for Seller Protection. Limits apply
Valuable insights
Dig into your disputes data with our reporting tools that can help you discover trends, spot opportunities, and improve for the future.
Resolve disputes on your website
Provide an optional customized dispute resolution experience right on your website. Learn more about Disputes API
How to go from dispute to resolution
If a customer raises an issue
You’ve got 20 days to try to resolve things with your customer.
Note: Your funds may be temporarily unavailable during a dispute. We’ll hold onto them for you while you try to work things out.
If you can’t work it out
Either you or your customer can turn the dispute into a claim and submit related info or supporting documentation. That’s where we come in to help.
We’ll make the decision
We’ll review the information you and your customer provided in the claim to make the final call.
Don’t agree? You can always appeal
If the claim is decided in favor of the customer, you can file an appeal to revisit the decision.
What is the dispute resolution process?
If you get a dispute, don’t worry. It’s part of doing business. And it’s our business to help you resolve it.
Be the first to know
Our notifications and emails will alert you when there’s something that needs your attention. We can even let you know about a questionable transaction that is likely to result in a chargeback—giving you an opportunity to respond and avoid the chargeback fees.
Stay on top of your activity
Easily find a case and any status info you need by using the search function and filters in the Resolution Center. You can also spot trends and track case progress.
Connect with your customers
One of the simplest ways to resolve a dispute with your customers is to communicate with them. Conversations between you and your customers are easy, secure, and hassle-free in our Resolution Center.
Frequently asked questions
More ways to manage business operations
We support businesses just like yours
Every business needs a reliable partner. From secure payment processing to helpful business insights, we’re here for you.